VERINT SYSTEMS INC. Pricing & Demo
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62 Buyers Negotiating
Summary
Verint Self-Service Cloud helps to automate more customer interactions. It creates a conversational experience consistent across voice and digital channels.
Features:
Features:
- Voice Self Service: Increase automation rates and improve customer experience (CX) with dynamic, personalized, frustration-free cloud IVR
- Virtual Assistant: Solve real business challenges with Intelligent Virtual Assistants and enterprise chatbots powered by Conversational AI.
- Customer Communities: Verint Community features a complete set of social applications, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social data
- Web/Mobile Self-Service: Empower customers to help themselves, anytime, anywhere. Lower your cost to serve while boosting customer satisfaction.
Discussions
Strengths
Cautions
VERINT SYSTEMS INC. Reviews
Buyer, Telecom Infrastructure, SME
Apr 04, 2020
“Best schedule software I''ve used”
The ribbons we can pick up or lose the hours we want or don''''''''t want. I appreciate the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.
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Buyer, Telecom Infrastructure, SME
Apr 04, 2020
“The right product and Sales team; needing a better services team”
Overall the experience was ok. Sales is very engage and some senior leaders at Verint were very engaged. However, the requirements sessions were not thorough or professional which lead to issues down the road. Particularly, post implementation when we had a lot of issues, the service team tried to suggest things were out of scope. Let the feeling they just wanted to move on.
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Buyer, Healthcare, SME
Apr 04, 2020
“Best Platform for Customer Engagement Optimization”
This platform is a must have to indulge in costumer interactions, optimizing their workforces and of course improvement in the work. We have been using this platform since quite a long time. We have enhanced the performance and revenue without any risk or operational cost. I would refer this platform for Customer indulgence or engagement.
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Buyer, Finance, SME
Apr 04, 2020
“Good vision for the product, but failed execution”
Good vision for the product, but failed execution. Very bad support model, its always a Professional services engagement for any kinda support. There is no help for the users as it is very complex to handle any queries.
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Buyer, Healthcare, SME
Apr 03, 2020
“Very easy to pick up and drop hours”
The swap shift page is very easy to use and I like being able to see then shift trades by date and time. The scorecards are great once you understand them.
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Buyer, Telecom Infrastructure, SME
Apr 03, 2020
“Best schedule software I''ve used”
The ribbons we can pick up or lose the hours we want or don''t want. I appreciate the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.
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Not useful
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Company Size :
Enterprise
SME
Startup
