PEGASYSTEMS INC Pricing & Demo

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PEGASYSTEMS INC
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Cambridge, Massachusetts, US
1983
$500MN to $1BN
Enterprise
85 Likes
63 Buyers Negotiating

Summary

Pegasystems, the recognized leader in business process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications.

Features:
  • Integrated, intelligent automation: Employing unmatched business rules sophistication, Pega CRM automates contact center solutions and service processes to a degree never before possible, minimizing the degree of manual work required and guiding the involvement of CSRs when their involvement is needed.
  • Layered services: Leveraging a unique application creation and deployment framework, Pega customer service software supports a “layer cake” approach to services that establishes a foundational layer of company-wide processes and procedures, while also allowing the easy creation of segmented services for specific product lines, customer types, or pilot programs.
  • Business change driven by business users: Pega CRM’s path-breaking automated programming technology empowers business users to quickly create new processes and services with minimal involvement from IT staff.

Popular Comparisons

Discussions

Strengths
  • +11
    Effective marketing campaigns
  • +10
    Business change driven by business users
  • +9
    Comprehensive Content management
  • +8
    Integrated, intelligent automation
  • +10
    Delivers Customers'' needs
  • +9
    Better support options
  • +9
    Cloud
  • +6
    Consulting
  • +12
    Maintenance & Troubleshoot
  • +13
    System Integration
  • +8
    CRM Integration
  • +13
    Data ImpEx Tools
  • +6
    Email Tracking/Automation
  • +12
    Mobile User Support
  • +14
    Partner Applications
  • +5
    Task Management
  • +5
    Contact Management
  • +11
    Contract Management
  • +8
    Opportunity Management
  • +6
    Quote Management
Cautions
  • -8
    Content Management
  • -11
    Hybrid
  • -10
    On-Premise
  • -5
    Live Support Chat
  • -14
    Ticketing
  • -7
    Calls and Voice
  • -10
    Social Collaboration Features
  • -11
    Social Network Integration
  • -7
    Forecastig & Tracking
  • -10
    Product & Pricing Management
  • -12
    User tracking capabilities
  • -11
    Call Scripting
  • -12
    Interactive Voice Response (IVR)
  • -8
    Make, Receive, and Record Calls
  • -10
    Products and Version Tracking
  • -12
    APIs
  • -11
    Real-Time Process Monitoring
  • -7
    Revenue Analytics
  • -7
    Test Environments
  • -5
    User, Role, and Access Management

PEGASYSTEMS INC Reviews

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Buyer, Finance, SME

5
Apr 04, 2020

“Making BPM Stronger”

One of the best BPM platform available in the market today. The platform is continuously upgraded to match the industry trends. Strong engineering team and good support available when needed.
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Buyer, Director, Analytics

4
Apr 04, 2020

“Implementation was predictible and global rollout is going smoothly”

Pega Customer Service delivers on the promise of providing an industry leading contact centre agent desktop with robust horizontal call controls (including CTI), and a full set of Customer Service flows ready for specialization with Bank requirements.
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Buyer, Software, SME

4
Apr 04, 2020

“Business change driven by business users”

Pega''''s capability to configure marketing campaign, use decision logic to drive campaigns, omni channel marketing usage, ability to implement always on marketing concept makes it the industry leader when it comes to customer engagement. It is always updating itself with the latest market trends and enabling users to implement the same at their applications.
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Buyer, Finance, SME

5
Apr 03, 2020

“Poor maintainence and lacks customization”

Making customization can be quite challenging technically and also later maintenance also may become cumbersome.
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Buyer, Software, SME

5
Apr 03, 2020

“Customer and user friendly”

Rarely crashed and was very efficient in processing customer credit card requests.
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