INBENTA TECHNOLOGIES INC in Conversational AI Software

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INBENTA TECHNOLOGIES INC
California, US
2005
Below $10 MN
Enterprise
53 Likes
65 Buyers Negotiating

Summary

Inbenta brings the correct content from the beginning of user’s search with the help of AI and natural language understanding.  
  • Assign values to variables through entities, the detection method used to capture and store relevant information, such as simple string matches, common expressions, or complex natural language patterns.
 
  • The InbentaBot dynamically adapts its behavior and conversation based on the context it detects, resulting in richer conversations, maximized conversions, and delighted users.
 
  • When the Inbenta Chatbot detects the need for human intervention, it will select the appropriate escalation path to seamlessly transfer the conversation to one of support agents.
 
  • Connect Chatbot to a variety of content sources -- from support site, website community forums, and content management system to third-party support applications.
 
  • Build trust, loyalty, and brand awareness among customers by supplementing Chatbot with a custom 3D avatar, creating the ultimate support experience.

Discussions

Strengths
  • +14
    Full Time Equivalent
  • +6
    Per User Basis
  • +5
    Subscription / Licensing
  • +5
    Consulting & Training
  • +7
    Finance
  • +6
    Integration
  • +10
    Large Enterprises (Revenue> 500 Million)
  • +8
    Legal
  • +9
    Medium Enterprises (100 Million<Revenue<500 Million)
  • +9
    Operations
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +7
    Supports
  • +6
    Customer Support
  • +10
    Product Demos
  • +11
    Proof of Concept
  • +7
    Sales Support
  • +9
    Software Requirement Specification (SRS)
  • +5
    Technical Support
  • +5
    AI engine (proprietary or third party)
  • +12
    Deployment support on third party platforms
Cautions
  • -13
    Prebuilt, use case specific bots
  • -14
    SDks, API, and s/w frameworks
  • -7
    Directly
  • -12
    On-Premise
  • -8
    Through Partners / Third-Party Vendors / MSSPs
  • -13
    On-Site Support
  • -14
    Remote Support
  • -8
    Minimum hardware and/or OS configuration required
  • -11
    Platform/Solution Offered
  • -14
    Product variants or licenses (such as enterprise, professional) offered
  • -6
    Customer redressal mechanism/program
  • -5
    Levels of support (such as silver, gold, and platinum)
  • -13
    Hosted / On-Cloud
  • -11
    Chatbots
  • -10
    IVA
  • -12
    Dedicated Account Manager (DAM)
  • -8
    Others, please specify (Type of Support Services Offered)
  • -6
    Others (Features offered)

INBENTA TECHNOLOGIES INC Reviews

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Buyer, North America SME Company

5
Apr 02, 2023
I want to share my experience using Inbenta Technologies, Inc.s Conversational AI offerings. I was hesitant to invest in AI and robotic process automation technology, but I chose Inbenta and Im glad I did. Inbentas product vision is exactly what I was looking for: an AI-driven system that could help with mundane tasks and give me more control over my customer service process. The product features are great, and very user-friendly. It is easy to set up and manage and the cost of ownership is very manageable. What I was most impressed with is the amount of interoperability and integration that is available for the system—I can easily incorporate it into our existing tech and processes. Inbentas stability and maturity is also a plus—their platform is advanced and reliable. I also have to commend Inbenta on their overall innovation. They have made strides in making AI more accessible and have managed to do so without compromising on quality. Plus, their customer service is second to none. They are always there to provide guidance and always respond to any queries I have in a timely manner. The only slight drawback I would say is that the value for money could be improved. Other than that, this is an excellent product and I can highly recommend it to anyone wanting to streamline their customer service operations. 4/5 stars!
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Buyer, UK Company

5
Dec 26, 2022
I recently bought Inbenta Technologies, Inc.s Conversational AI offerings and Im really pleased with my purchase. Their product vision hit the nail on the head when it came to providing a comprehensive AI-driven customer service solution. The product features are outstanding and they make use of the latest technologies, which is a major plus. I also appreciate how easy it is to use. From an ease of use standpoint, the software is like a dream. The cost of ownership is also one of its major selling points, as it does not put too much strain on the budget. Plus, its versatility shines through with its range of interoperability and integration options. In terms of stability and maturity, Im happy to say that Inbentas platform is reliable and secure. Their commitment to overall innovation can also be seen in their updates which keep the functionality top-notch. Lastly, their customer service is impressive—they have assisted me in setting up and integrating the software in no time at all. 5/5 stars!
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Buyer, UK Mid Market Company

5
Dec 22, 2022
I used Inbenta Technologies, Inc.s conversational AI service recently, and the results were simply amazing. The product vision resonated with me thanks to its focus on customer service optimization and automation. The product features are very impressive and offer an array of AI-driving capabilities that make it an ideal product for any business. It is hugely user-friendly, which is a major plus and the cost of ownership is also very reasonable. The interoperability and integration features are impressive and make installation a breeze. On top of this, the companys stability and maturity are commendable—it certainly feels like a safe solution to implement. In terms of innovation, I have to say that Inbenta really delivers—the AI-driven solutions they offer are fairly futuristic and are tailored to modern customer service requirements. The only small issue that I have encountered is that their customer service response can be a little slow, but other than this I am very satisfied with this product and highly recommend it. 4.5/5 stars!
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