BAIDU INC in Conversational AI Software

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BAIDU INC
Beijing, China
2000
$10BN to $50BN
Enterprise
73 Likes
72 Buyers Negotiating

Summary

Baidu’s Melody AI uses machine learning to understand the patient’s initial query, and select additional questions to send to the user
  • Help patients determine whether they should visit a doctor
  • Build more robust patient profiles before actual consultation
  • Saves time and makes medical consultation more accessible.

Discussions

Strengths
  • +13
    Hosted / On-Cloud
  • +8
    Through Partners / Third-Party Vendors / MSSPs
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +6
    Per User Basis
  • +5
    Subscription / Licensing
  • +5
    Consulting & Training
  • +7
    Finance
  • +6
    Integration
  • +10
    Large Enterprises (Revenue> 500 Million)
  • +8
    Legal
  • +9
    Medium Enterprises (100 Million<Revenue<500 Million)
  • +9
    Operations
  • +8
    Small Enterprise (Revenue< 100 Million)
  • +7
    Supports
  • +6
    Customer Support
  • +12
    Dedicated Account Manager (DAM)
  • +10
    Product Demos
  • +11
    Proof of Concept
  • +7
    Sales Support
Cautions
  • -5
    AI engine (proprietary or third party)
  • -12
    Deployment support on third party platforms
  • -13
    Prebuilt, use case specific bots
  • -14
    SDks, API, and s/w frameworks
  • -11
    Support for number of Language
  • -8
    Minimum hardware and/or OS configuration required
  • -11
    Platform/Solution Offered
  • -14
    Product variants or licenses (such as enterprise, professional) offered
  • -6
    Customer redressal mechanism/program
  • -5
    Levels of support (such as silver, gold, and platinum)
  • -7
    Directly
  • -11
    Chatbots
  • -10
    IVA
  • -12
    On-Premise
  • -13
    On-Site Support
  • -8
    Others, please specify (Type of Support Services Offered)
  • -6
    Others (Features offered)

BAIDU INC Reviews

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Buyer, Europe Company

5
Apr 13, 2023
My experience with BAIDU INC.s Conversational AI offering has been quite satisfactory. I found the cost of ownership to be quite affordable, and the overall ease of use to be quite high. Its platform is quite versatile, as it supports a variety of futuristic use cases and includes a wide range of features. Additionally, the platform is quite reliable and stable, meaning that I can trust that the product is mature enough to be used in production. Furthermore, I find the companys customer service to be quite satisfactory - they are quite responsive and attentive to my inquiries.
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Buyer, Europe SME Company

5
Apr 07, 2023
I have been using BAIDU INC.s Conversational AI offering for a number of months. While I am impressed with its product vision and features, I find the overall innovation and use of next-generation technology to be somewhat lacking compared to its competitors. Additionally, I find the customer service to be somewhat inadequate when responding to my inquiries. Furthermore, I find the cost of ownership to be slightly on the expensive side. However, the platform is quite reliable and stable, which is reassuring.
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Buyer, North America Company

5
Mar 30, 2023
I am generally pleased with BAIDU INC.s Conversational AI offering. The platform is quite easy to use, and I find its product vision and features to be quite good. The platform is also quite sturdy, and it generally works well. However, I find that the platform is somewhat lacking in terms of next-generation technology and its overall innovation. Additionally, I find the customer service to be quite inadequate, as the staff are often slow in responding to my inquiries. 1
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Buyer, SME Company

5
Mar 26, 2023
My overall experience with BAIDU INC.s Conversational AI offering has been quite positive. The platform is incredibly user-friendly, and I find the company to be quite reliable and mature. Additionally, the platform is quite versatile, and I am able to use it for a variety of futuristic use cases. The customer service is quite prompt and attentive to my inquiries. Furthermore, the cost of ownership is quite affordable, offering excellent value for money. However, I find that the overall innovation and use of next-generation technology to be lacking compared to its competitors.
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Buyer, Asia Pacific Company

5
Feb 14, 2023
Overall, I am very pleased with the quality of BAIDU INC.s Conversational AI offering. The platform has a wide range of features, such as natural language processing and speech recognition. Interoperability and integration is also quite smooth, and I can easily connect my system to theirs. However, I find that the overall stability and maturity of the company is questionable. Although it is innovative, I find that BAIDU INC. is still catching up in terms of next-generation technologies compared to its competitors. Additionally, I find its customer service to be somewhat inadequate when responding to my inquiries.
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Buyer, Europe Mid Market Company

5
Feb 12, 2023
BAIDU INC.s Conversational AI offering is one of the best products I have used in the AI space. The platform is incredibly easy to use and features a wide range of useful features, such as natural language processing and speech recognition. The company also offers excellent customer service, with attentive and responsive staff who are quick to help me troubleshoot any issues I encounter. The platform also supports a variety of futuristic use cases, which is incredibly useful for my project. Additionally, the value for money is terrific - the product is incredibly affordable, and I can trust that the product is mature enough to be used in production.
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Buyer, Enterprise Company

5
Jan 22, 2023
Although BAIDU INC.s Conversational AI offering is quite affordable, I find myself somewhat disappointed with the overall experience. While I find the product vision and features to be quite good, I find that the platform is somewhat unreliable and prone to crashing. Additionally, I find the customer service to be inadequate - they are quite slow in responding to my inquiries. Furthermore, I find the platform is lacking in terms of next-generation technology and overall innovation.
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Buyer, Asia Pacific SME Company

5
Jan 22, 2023
I recently used BAIDU INC.s Conversational AI offering for my project that aims to translate speech into text accurately. As a user persona, I was very pleased with the products vision and features - it is user friendly and easy to integrate with my existing technology stack. As I am a budget-conscious user, cost of ownership isnt a concern as the offering is generally quite affordable. Im quite satisfied with the overall innovation that BAIDU INC. brings to their Conversational AI offering, and it is quite obvious with the lightweight interface and flexible platform capabilities. In terms of customer service, BAIDU INC. is very responsive and attentive to my inquiries.
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Buyer, North America Mid Market Company

5
Jan 14, 2023
I have used BAIDU INC.s Conversational AI offering for a number of months now, and I have been thoroughly impressed. The platform is incredibly easy to use, with great product vision and features. Additionally, the platform is quite stable and mature, meaning I can trust that it is safe to use in production. It also offers great interoperability and integration with existing technology stacks. Additionally, the company is quite reliable and responsive to my inquiries, offering prompt and helpful customer service. Furthermore, the cost of ownership is incredibly affordable, offering excellent value for money.
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Buyer, Mid Market Company

5
Dec 12, 2022
Overall, I am very pleased with the quality of BAIDU INC.s Conversational AI offering. The platform is incredibly easy to use and provides a variety of useful features, such as natural language processing and speech recognition. The platform is quite stable and mature, and I can trust that the product is robust enough for production use. Additionally, the company is quite reliable and responsive to my inquiries. The cost of ownership is also quite affordable, providing excellent value for money.
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