Five9 Pricing & Demo
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76 Buyers Negotiating
Summary
Five9 Contact Center Solution delivers real-time and historical analytics with various key features, such as real-time statistics on call numbers; FCR and ACD via the Five9 Supervisor Application; dashboard alerts for interactions; historical reports based on operational trends and business best practices; and graphical and customization capabilities for easy reporting. The Supervisor App for iPad enables organizations to manage agents while they are outside the contact center. The workforce automation solution facilitates resource optimization, steady occupancy, minimized overtime, accurate traffic volume forecasts, low abandonment rate, and effective change management.
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Five9 Reviews
Buyer, Asia Pacific Mid Market Company
May 16, 2023
Ive been using Five9s Contact Center Analytics offerings for a few weeks now and I find it to be a useful service. It allows you to intuitively and efficiently target brand and user personas, as well as detect certain sentiment tones. Flexibility, integration and interoperability are pretty good too, making this service suitable for most businesses needs. I find their commitment to cost of ownership to also be quite good. Their support service is also reasonably good, especially considering the number of customers they have. Lastly, I think that Five9 is a very mature and stable company, with a knack for innovating their product. Rating: 4.5/5
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Buyer, SME Company
Apr 10, 2023
I recently came across Five9s Contact Center Analytics offerings and have found them to be useful. It allows me to target user personas and pick up specific sentiment tones in conversations, which has been very useful. Although setup and navigation are fairly easy, I would suggest the company provides better technical service when it comes to the integration of the product. Nevertheless, it provides good value for money and the company is mature and stable. Its innovative with the use of next gen technology, and I am happy with the companys commitment to customer service. But to be honest, I think things could be improved in terms of overall innovation. Rating: 3.5/5
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Buyer, North America Company
Mar 27, 2023
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I have recently been using Five9s Contact Center Analytics offerings and have been very impressed. Its feature set is robust and allows you to target different user personas and sentiments. For example, you can use it to focus on customer segmentation, audience analysis and even detect more emotional tones in conversations. Ease of use is excellent, with the service being easy to set up and navigate. Cost of ownership is also reasonable and the company seems very stable and mature. I particularly appreciate the way Five9 fosters innovation and makes use of next generation technology. I also think they do a great job at providing excellent customer service, which is always useful. For me personally, the value for money is spot on, considering all they offer. Highly recommend. Rating: 4.5/5
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Buyer, UK Mid Market Company
Mar 21, 2023
I have been using Five9s Contact Center Analytics service for some time and Im quite content. It allows me to easily target user personas and the sentiment detection is precise. Furthermore, the service is quite straightforward to use and I think the cost it quite reasonable. Id also like to applaud the way the company is always encouraging innovation and embracing the newest technologies for their solutions. Customer service could use some work, however. But overall, Id say Five9 provides good value for money and I can recommend their services. Rating: 4/5
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Buyer, North America SME Company
Mar 17, 2023
Ive been using Five9s Contact Center Analytics offerings for a few months now and I have to say it is a very solid product. Targeting customers and sentiment detection are particularly impressive. I also find their features set to be quite robust and can see why many businesses use it. The company is very mature and appears to be quite a stable one, so thats also a relief. I do appreciate the way it supports futuristic use cases and is willing to experiment with new technologies. However, I do have to note that customer service still needs some work, and Im not sure the product provides enough value for money, Rating: 3/5
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Buyer, Mid Market Company
Mar 16, 2023
I have been using Five9s Contact Center Analytics offerings for a few months now. In my opinion, its features are reliable, especially for user targeting and sentiment detection. The company appears to be very mature and invests heavily in their product. In particular,Five9s use of next-generation technologies stands out. Despite their commitment to innovative products, their customer service is not quite on par with their competition. They also need to work on their speed at responding to customer needs. Aside from that, I think they do a great job at providing good value for money. Rating: 3.5/5
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Buyer, UK Company
Feb 23, 2023
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My experience with Five9s Contact Center Analytics offerings so far has been great. Its made user targeting and sentiment detection a breeze, and I think their feature set is quite robust. Interoperability and integration are great, and the service is easy to use. What I like most is their cost of ownership and their commitment to using the best technology for their product. That said, I find them to be quite innovative, although I do feel there is some room for improvement. I also think customer service could benefit from further development, since its current performance is a bit slow. All in all, I find the price tag to be worth it. Rating: 4/5
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Buyer, Enterprise Company
Feb 13, 2023
My experience with Five9s Contact Center Analytics offerings so far has been great. Its made user targeting and sentiment detection a breeze, and I think their feature set is quite robust. Interoperability and integration are great, and the service is easy to use. What I like most is their cost of ownership and their commitment to using the best technology for their product. That said, I find them to be quite innovative, although I do feel there is some room for improvement. I also think customer service could benefit from further development, since its current performance is a bit slow. All in all, I find the price tag to be worth it. Rating: 4/5
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Buyer, North America Company
Feb 01, 2023
I recently started using Five9s Contact Center Analytics offerings, and I must say I am very satisfied. Brand- and user-targeting is simple and efficient; I also find their sentiment detection to be quite advanced. As far as ease of use, I wasnt expecting much, but I have not been disappointed. Additionally, the cost of ownership is fair, and the companys maturity is visible in the quality of their solution. My favorite part of the product is its commitment to innovation, which is given through embracing the latest technologies. Customer service is also reliable for the most part. I think Five9 does quite well in providing a good product for the price. Rating: 4/5
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Buyer, UK SME Company
Jan 29, 2023
I recently started using Five9s Contact Center Analytics offerings, and I must say I am very satisfied. Brand- and user-targeting is simple and efficient; I also find their sentiment detection to be quite advanced. As far as ease of use, I wasnt expecting much, but I have not been disappointed. Additionally, the cost of ownership is fair, and the companys maturity is visible in the quality of their solution. My favorite part of the product is its commitment to innovation, which is given through embracing the latest technologies. Customer service is also reliable for the most part. I think Five9 does quite well in providing a good product for the price. Rating: 4/5
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Buyer, Europe SME Company
Jan 21, 2023
Having used Five9s Contact Center Analytics for a while now, I have to say it has excelled in providing the features I need. It helps me easily segment user personas, analyse my audiences and detect sentiment in conversations. Interoperability and integration are seamless, and the service is straightforward to use. What I have most enjoyed however has been the innovation of Five9s product. By taking advantage of the latest technologies and experimenting with progressive uses for the service, its made a huge difference to the success of my business. I also appreciate their level of customer service, which is attentive and diligent in providing the support I need. Overall, I find the good value for money and would definitely recommend it. Rating: 5/5
Read
more
Useful
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Buyer, North America SME Company
Jan 02, 2023
:
I recently came across Five9s Contact Center Analytics offerings and have found them to be useful. It allows me to target user personas and pick up specific sentiment tones in conversations, which has been very useful. Although setup and navigation are fairly easy, I would suggest the company provides better technical service when it comes to the integration of the product. Nevertheless, it provides good value for money and the company is mature and stable. Its innovative with the use of next gen technology, and I am happy with the companys commitment to customer service. But to be honest, I think things could be improved in terms of overall innovation. Rating: 3.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, UK Company
Dec 31, 2022
I took the plunge and started using Five9s Contact Center Analytics a while ago and Im happy so far. It makes targeting easier and the sentiment detection is spot on. What I like most is the cost of ownership, which is quite reasonable compared to similar products. The service is also quite easy to set up and use, so thats a bonus. Interoperability and integration is also quite seamless. Furthermore, I think the company is very mature and stable, and uses next-generation technologies which is a plus. Customer service also appears to be decent, although I think it should focus more on helping customers with futuristic use cases. Rating: 4/5
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more
Useful
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Not useful
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Buyer, UK Mid Market Company
Dec 23, 2022
I have been using Five9s Contact Center Analytics offerings for a few months now. In my opinion, its features are reliable, especially for user targeting and sentiment detection. The company appears to be very mature and invests heavily in their product. In particular,Five9s use of next-generation technologies stands out. Despite their commitment to innovative products, their customer service is not quite on par with their competition. They also need to work on their speed at responding to customer needs. Aside from that, I think they do a great job at providing good value for money. Rating: 3.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Mid Market Company
Dec 22, 2022
I have recently been using Five9s Contact Center Analytics offerings and have been very impressed. Its feature set is robust and allows you to target different user personas and sentiments. For example, you can use it to focus on customer segmentation, audience analysis and even detect more emotional tones in conversations. Ease of use is excellent, with the service being easy to set up and navigate. Cost of ownership is also reasonable and the company seems very stable and mature. I particularly appreciate the way Five9 fosters innovation and makes use of next generation technology. I also think they do a great job at providing excellent customer service, which is always useful. For me personally, the value for money is spot on, considering all they offer. Highly recommend. Rating: 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific Company
Dec 19, 2022
I took the plunge and started using Five9s Contact Center Analytics a while ago and Im happy so far. It makes targeting easier and the sentiment detection is spot on. What I like most is the cost of ownership, which is quite reasonable compared to similar products. The service is also quite easy to set up and use, so thats a bonus. Interoperability and integration is also quite seamless. Furthermore, I think the company is very mature and stable, and uses next-generation technologies which is a plus. Customer service also appears to be decent, although I think it should focus more on helping customers with futuristic use cases. Rating: 4/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Dec 11, 2022
:
Having used Five9s Contact Center Analytics for a while now, I have to say it has excelled in providing the features I need. It helps me easily segment user personas, analyse my audiences and detect sentiment in conversations. Interoperability and integration are seamless, and the service is straightforward to use. What I have most enjoyed however has been the innovation of Five9s product. By taking advantage of the latest technologies and experimenting with progressive uses for the service, its made a huge difference to the success of my business. I also appreciate their level of customer service, which is attentive and diligent in providing the support I need. Overall, I find the good value for money and would definitely recommend it. Rating: 5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Europe Company
Nov 30, 2022
0
I have been using Five9s Contact Center Analytics service for some time and Im quite content. It allows me to easily target user personas and the sentiment detection is precise. Furthermore, the service is quite straightforward to use and I think the cost it quite reasonable. Id also like to applaud the way the company is always encouraging innovation and embracing the newest technologies for their solutions. Customer service could use some work, however. But overall, Id say Five9 provides good value for money and I can recommend their services. Rating: 4/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, North America Mid Market Company
Nov 25, 2022
Ive been using Five9s Contact Center Analytics offerings for a few weeks now and I find it to be a useful service. It allows you to intuitively and efficiently target brand and user personas, as well as detect certain sentiment tones. Flexibility, integration and interoperability are pretty good too, making this service suitable for most businesses needs. I find their commitment to cost of ownership to also be quite good. Their support service is also reasonably good, especially considering the number of customers they have. Lastly, I think that Five9 is a very mature and stable company, with a knack for innovating their product. Rating: 4.5/5
Read
more
Useful
(0)
Not useful
(0)
Buyer, Asia Pacific SME Company
Nov 23, 2022
:
Ive been using Five9s Contact Center Analytics offerings for a few months now and I have to say it is a very solid product. Targeting customers and sentiment detection are particularly impressive. I also find their features set to be quite robust and can see why many businesses use it. The company is very mature and appears to be quite a stable one, so thats also a relief. I do appreciate the way it supports futuristic use cases and is willing to experiment with new technologies. However, I do have to note that customer service still needs some work, and Im not sure the product provides enough value for money, Rating: 3/5
Read
more
Useful
(0)
Not useful
(0)
Five9 Presence in
Contact Center Analytics Solutions
Five9 is an established virtual contact center software provider who has its clientele spread across multiple industries. The company boosts its existing contact center analytics product portfolio and expands its customer base through organic and inorganic growth strategies, such as new product launches, product developments, and partnerships. For larger deployments, Five9 delivers its solutions through the field sales team, and for smaller deployments, the telesales team is put to work. Furthermore, the company leverages its large ecosystem of technology and system integrator partners and ISVs to help increase market awareness and drive incremental sales opportunities with new and existing clients. Additionally, the company provides its solution through a Software-as-a-Service (SaaS) business model with recurring subscriptions based primarily on the number of agent seats and minutes of usage.
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