IMPACT COMMUNICATIONS Computer Aided Dispatch

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IMPACT COMMUNICATIONS
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76 Buyers Negotiating

Summary

This system supports a wide range of features, such as report tracking, special searching, and record management. The company is focusing on innovating its product offering by providing user-definable configurations. IMPACT has continuously enhanced this product for improving the integrations and usability with third-party applications. Furthermore, this product also supports various interfaces, mapping, and Automatic Vehicle Locator (AVL) with GPS implementation.

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Discussions

Strengths
  • +14
    On-Premise
  • +10
    Cloud
  • +9
    Directly
  • +5
    Cloud Services
  • +9
    Level of Support
  • +5
    Hosted / On-Cloud
  • +6
    Full Time Equivalent
  • +8
    Per User / Device Basis
  • +7
    Subscription / Licensing
  • +10
    Government
  • +13
    Healthcare
  • +13
    Product Differentiation and Impact on Customer Value
  • +8
    Product Quality and Reliability
  • +6
    Remote Support
  • +12
    Transportation and Logistics
  • +10
    Deployment and Integration
  • +12
    Support
  • +9
    Training
  • +5
    Call Management
  • +10
    Call Taking
Cautions
  • -10
    Breadth and Depth of Product Offerings
  • -11
    Product Features and Functionality
  • -12
    Products Offered
  • -10
    Through Partners / Third-Party Vendors
  • -11
    Energy and Utilities
  • -12
    Offerings
  • -9
    Others, please specify- type of integration
  • -13
    Pad
  • -11
    Consulting
  • -13
    Maintenance
  • -14
    Managed Services
  • -6
    Others, please specify- services
  • -12
    Be on the lookout (BOLO)
  • -7
    Call Disposition
  • -8
    Others, please specify- type of ECM
  • -6
    Supplemental Resources Tracking
  • -14
    Unit Status management
  • -14
    Dedicated Account Manager (DAM)
  • -10
    Others, please specify- support service
  • -13
    Proof of Concept
IMPACT COMMUNICATIONS Presence in Computer Aided Dispatch Software
IMPACT is one of the leading providers of public safety and municipal justice technology applications. IMPACT has aligned its product-specific strategy by considering the future applications, such as analytical services and record management services. The company is focusing on improving its business by collaborating with relevant partners, such as Zebra Technologies, CJIS Solutions, and A+ Technology Solutions. For instance, in January 2017, IMPACT collaborated with Microsoft Corporation to provide Microsoft Azure-based government hosting, which enables the company to provide alternative solutions for managing the database servers securely. The company is enhancing its consulting and training services to assist its innovation strategy and provide better values to its clients.
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