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Strengths
+14
Operations and Performance Management
+14
Large Enterprises
+13
Service Desk Software
+13
Remote Support
+13
SMEs
+12
On-Site Support
+12
Configuration and Change Management
+11
Per User Basis
+11
Service Portfolio Management
+10
Automation/AI enabled
+10
Subscription / Licensing
+9
Remote control/End user self help/ service
+9
Full Time Equivalent
+8
Others (Type of Support Services Offered)
+8
Work flow engines
+7
Sales Support
+7
Managed
+6
Customer Support
+6
Professional
+5
Technical Support
Cautions
-12
Consistency
-5
Dashboard, Reporting, and Analytics
-11
Improved visibility and reporting
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SME
Startup
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