Contact Center Solution Pricing & Demo

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Contact Center Solution

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Product Overview

Contact center software facilitates a high volume of customer communications over a wide range of channels. The software is much useful in handling customer interactions efficiently. Gone were the days when only voice interactions were used for customer interaction. The varied options available for communication improves customer engagement and customer satisfaction. It is much obliging for the service teams to provide a personal and productive support. Robust call capabilities, Customizable packages, and Multichannel communication are the key factors for the sensation. The interactive voice response and Autodialer services are not to be forgotten.

Contact Center Solution Pricing

The Contact Center pricing is based on the specific features that are exclusively included in a particular package. The pricing range per agent for a month is from $10 - $20, whereas extensive plans range from $50 to $200 per month. The Contact Center pricing could be offered upon a quotation request as well.

Contact Center Solution Demo

Most of the call center software services come with a free demo. But the special features that are much beneficial for management purposes, come with a complete package. The purpose of Demo needs to be specified as there are services separately for managing customer support requests and engaging sales leads. For more details on personalized demo users can contact the vendor directly.

Features

Customer interaction- Ensures first call resolution. Accumulates, stores, and shares customer data. The vendor also comes with a supportive customer team that interacts with the customers whenever they need any support related to the product.

Efficient time handling- Average handle time (AHT) reduced effectively. Purges Manual searching. The software can also be used for inbound, outbound, and blended contact centers. This software is highly scalable as it can be customized as per business size and needs.

Intellectual call routing- Predicts call drop ratio, wait time, and routinely route calls. Uses machine learning to connect calls. Users will reach their callers immediately whenever in the situation of any emergency or need by using the internet to process the data.

Monitors team performance- Generates a detailed daily report with call statistics. Call recordings to help in training sessions. It manages the contact center smoothly and improves the productivity of your agents.

Security- This software is highly secure than other phone lines as it does not require any phone lines or additional installations.