Sparkcentral Pricing & Demo

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Sparkcentral

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Product Overview

Sparkcentral Call Center Software is a SaaS platform for asynchronous messaging channels like WhatsApp, WeChat, In-App chat, In-Web chat, Twitter, Facebook, etc. It uses automated message distribution architecture and improves customer experience. Sparkcentral provides an all-in-one digital customer service solution and increases productivity. It enables human and virtual customer service teams to deliver SLA based experience to its customers.

Sparkcentral Pricing

Sparkcentral pricing is based on the needs and requirements of businesses. It offers personalized pricing plans that help save money and increase efficiency and productivity. Sparkcentral pricing suits the business of any size and provides an all-in-one solution for superior customer service. To gain detailed information about the Sparkcentral pricing, one must come into direct contact with the vendors responsible. They will provide detailed pricing as per the individual’s requirement.

Sparkcentral Demo

Sparkcentral Call Center Software offers the demo for free to all the users. It makes it simple to access the demo and try out the extensive feature sets of Sparkcentral through WhatsApp. The demo gives an overlook of the features.

Features

Collaborates human and virtual agents- Sparkcentral uses the AI-powered chatbots and virtual agent framework to provide the best possible customer experience. It comes equipped with real-time human handoff and in-conversation bot handoff features. Supports features like autoresponder, data collection, and routing.

Proactive approach- Sends proactive alerts via SMS, WhatsApp, and mobile apps. It allows to send real-time messages and track the status of the sent messages. Retrieves detailed information in case of any failure.

Fully-feature packed- Simplified user interface. Built-in knowledge base. Supports smart boomerang functionality, advanced reporting, audit trails, and single sign-on. Supports cross-channel conversation.

Easy integration- Integrates with CRM software and other business application. Support automatic lookup in CRM and pull customer data via open RESTful API. Triggers CSAT surveys. It provides an all-round customer view through CRM.