QueueMetrics Pricing & Demo

QueueMetrics Call Center Software is a complete software solution to monitor, control, and analyze all the aspects of a call center. With over fifteen years of working in the industry, this product from Asterisk has been constantly upgraded and new tools are added. QueueMetrics is being used extensively by many huge call centers around the globe with the support of twenty major languages. 

QueueMetrics Pricing

QueueMetrics Pricing is based upon the number of agents and types of service used. The pricing model starts from $517 to $2172 per year for the on-premise setup and $8.28 per agent per month for the cloud service. A 50% discount is offered on the QueueMetrics Pricing to non-government non-profit organizations.

QueueMetrics Demo

QueueMetrics Call Center Software offers a fully-featured thirty-day free trial of its latest version to test the platform and understand the interface. However, to extend those services, Users will need to buy the software.

Features

Supports Unlimited Agents and Queues- The platform is flexible and scalable to support any number of agents and queues. Users can get multiple reports for queues and campaigns. 

Exhaustive analysis and control by Administrator- Users can analyze over 200 metrics for information on calls, agent's activity, and efficiency. Users can listen to live/recorded calls remotely using a secure server. It offers access to reports agent wise and queue wise. Add/Remove agents with just a few clicks.

Integrated WebRTC softphone- A complete software-based phone that can be used by your agents simply using their internet browser. No prior installation is required. 

Dedicated agent page- Each agent can get a personalized virtual space where they can monitor their calls and access relevant CRM pages. 

On-Premise and Cloud Service- It offers software support for both a physical call center and a cloud center. Users can set up a virtual call center on their cloud and operate it with ease.