Contact Center Solution is a cloud-based software specifically designed for better management in Call centers. This software provides an easy solution for queue management, call accounting and many more.  It also helps in better Interactive Voice Response (IVR) between the computer and humans. Contact Center solution pricing also includes other features such as call distributor and real-time chat.

Contact Center Solution Features

Underline are the remarkable features of Contact Center Solution

• Queue Management

• The softwares helps in better distribution of the workload among the service providers.
• It helps in reducing wait time and improves the customer-agent experience.

• Call Scripting

• The software helps in making better call scripts to improve customer experience.
• Service agents will be able to handle customers better with good call scripts. 

• Outbound Call Center

• Unlike inbound call centers, Outbound call centers enable you to make calls to the clients for better integration.
• Outbound Call center calls could be made for business or fundraising or a survey.
• This Contact Center Solution Pricing feature provides the medium to improve integration between the company and the client.

• Real-Time Chat

• Real-time chat feature enables the call center to provide convenient answers to the customer’s question.
• It helps in better customer experience and helps in building customer’s confidence.

Contact Center Solution Pricing

The paid version of the software provides the features that include Real-Time Chat and outbound call center. The Contact Center Solution pricing varies according to the number of agents in the call center. The basic plan starts from $15 per month for the number of employees ranging from 1 to 5. With a large number of agents, such as more than 50 agents the price can go as high as $1200 per month.

Contact Center Solution Demo

Contact center solution cloud-based software is not available for the free or trial version. Users have to purchase according to the size of their company to get full benefits of the software.