Imagicle Pricing & Demo

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Imagicle
81 Likes
83 Buyers Negotiating

Summary

Imagicle call center software is a powerful solution for catering to all customer service requirements. It enables the user to manage auto-attendant menus with its advanced features. Calls can be sent to different operators based on their status. Advanced statistics helps in analyzing queues in a precise manner. The highly reliable Imagicle call center software is compatible with any virtualization environment.

Imagicle Pricing

Imagicle pricing is not given by the vendor as the package may vary according to the company’s needs. To know the exact rubrics of Imagicle’s pricing, users can fill the vendor’s form with their personal details and needs. The server requirement is mainly based on the number and size of the applications. Different packages are proposed for small, medium, and large enterprises.

Imagicle Demo

Imagicle Call Center Software can be installed on iPhone, Android, and Windows. A live demo is provided by the vendor. Users can try the application for free before opting for a plan in the Imagicle pricing model. Training and webinars are conducted for the ease of the users and all related documents are provided.

Features

Deployment- Available for installation on any physical server or virtual machine. Installation can also be done on a ready-to-deploy virtual appliance

Scalability- 180 channels and 100 operators can be supported for queued calls per instance. Multiple instances are also supported

High availability- Active hot standby either on the same dc or different dc. The option of disaster recovery

Queuing and messaging- Powerful and flexible queue configuration with queue position, audio messages, different types of distribution algorithms. Week based timetable according to the local timezone and holiday schedules. Customers can also separate the audio messages in multi-tenant environments.

Discussions

Strengths
  • +12
    Call Logging
  • +7
    Inbound Call Center
  • +9
    Manual Dialer
  • +10
    On-Site Support
  • +11
    Predictive Dialer
  • +12
    Progressive Dialer
  • +7
    Call Reporting
  • +8
    Complaint Monitoring
  • +14
    Annually
  • +11
    Quarterly
  • +5
    Case Management
  • +13
    Content Management
  • +7
    Forms Management
  • +12
    Routing
  • +10
    Screen Sharing
  • +9
    Sentiment Analysis
  • +13
    Third Party Integration
  • +11
    Blended Call Center
  • +13
    Call Recording
  • +14
    Call Scripting
Cautions
  • -5
    Campaign Management
  • -6
    Escalation Management
  • -8
    Interactive Voice Response (IVR)
  • -10
    Outbound Call Center
  • -13
    Queue Management
  • -14
    Real-time Chat
  • -9
    Remote Support
  • -5
    Reporting/Analytics
  • -6
    Customer Support Service
  • -8
    Support and Maintenance
  • -7
    Training and Development
  • -6
    Feedback Management
  • -9
    Survery Management
  • -12
    Bi-Annually
  • -13
    Monthly
  • -5
    Others, please specify
  • -5
    Analytics

Imagicle Reviews

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Buyer, Construction, Enterprise

5
Apr 28, 2020

“Best-in-class tool compatible with all systems”

Imagicle offers the best support a company can ever ask for. Extra savings along with the peace of mind.
Useful (0) Not useful (0)
user-icon

Buyer, Education, SME

1
Apr 28, 2020

“A powerful solution for customer service needs”

Ideal suite that reduces the operations to a minimum, saving both time and money.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup