Cention Pricing & Demo

Cention Call Center Software is a call software that aims at providing a single, unified platform for communication. It offers omnichannel software to enhance the users’ view of their customers. It is equipped with all the tools and features necessary to get a 360° view of customers' communication.

Cention Pricing

Cention pricing is economical and affordable. Its foundation plan begins at $41 per month while its professional plan starts at $72 per month. Cention pricing for the enterprise plan begins at $93 per month. It does not offer free services.

Cention Demo

Cention Call Center Software provides demos and free trials to its prospective users that can be accessed by opting for the same on the website. It is a web-based SaaS (software as a service) that provides cloud services to enable secure storage and easy access to data. It can be used on Android devices, iPhones, and iPads.

Features

Cention intends to ensure easy, manageable, and affordable compliance management with its out of the box tools, exciting features, and reasonable Cention pricing. Some of these are listed below.

Live Chat- Provides canned responses, customizable branding, and offline forms. Provides proactive chatting, third party integration, and screen sharing. Enables website visitor tracking, transfers, and routing.

Call Centre- Enables call logging, scripting, and recording. Enables escalation management, a manual dialler, and an inbound call center. Provides Interactive Voice Response (IVR), queue management, and real-time chatting.

Complaint Management- Ensures complaint classification and feedback management.
Enables customer complaint tracking and issue tracking. Ensures routing and survey management.

Help Desk- Enables alerts/escalation, automated routing, and customizable branding.
Provides document storage, email integration, interaction tracking, ticket management, and knowledgebase management. Provides multi-channel communication, real-time chatting, and service level agreement (SLA) management along with a self-service portal.

Training- Provides training in person, live online, webinars, and documentation for the same.