My experience with KORE.AIs Bot Services has been a mixed one. While their product vision is forward-thinking, covering customer personas and use cases, the product features could use optimization in my opinion. Deployment of the service was not as straightforward as I expected, and I found their documentation to be a bit limited and not particularly helpful. As for cost of ownership, I have to say I have paid a bit too much. The company is stable and experienced, so that is one positive. And while they do use some innovative technologies, they could use some more on the frontline. And while their customer service was helpful in the initial setup, they could do with some better customer support after the deployment. All in all, I would recommend them with some reservations.
Rating: 3/5
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