INFOSYS LIMITED in Artificial Intelligence in Retail

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INFOSYS LIMITED
Karnataka, India
2018
$10BN to $50BN
Enterprise
100 Likes
64 Buyers Negotiating

Summary

Infosys helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Their cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Infosys retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across your enterprise and supply chain.

Infosys offerings for the retail industry are based on three principles:

  • Artificial Intelligence powered core: Creates ‘stores of the future’ by aligning core processes with the ‘consumer genome’ and enables intelligent automation of business functions
  • Agile digital at scale: Develops a lean enterprise with cloud-based data analytics, omnichannel enterprise solutions, microservices platforms, DevOps, and APIs
  • Always on learning: Drives innovation and maximizes the adoption of technology solutions such as intelligent signage, blockchain, and automated business assurance

Discussions

Strengths
  • +14
    Platform
  • +11
    Customer Intelligence
  • +12
    Demand forecasting
  • +10
    Pricing and Promotion
  • +7
    Medium sized enterprises
  • +6
    Small Enterprise (Revenue< 100 Million)
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +5
    Support & Maintenance
  • +7
    New Product Launches
  • +6
    Product Upgradation
  • +7
    Types of Product Innovation
  • +14
    Consulting & Training
  • +6
    Product Features and Functionality
  • +5
    Product Offerings
  • +7
    Customer Satisfaction
  • +14
    License Used
  • +11
    Solutions/tools/products
  • +8
    Customer feedback/ project upgradation
Cautions
  • -7
    Customer redressal mechanism/program
  • -6
    Levels of support (such as silver, gold, and platinum)
  • -12
    On-Site Support
  • -8
    Product Differentiation
  • -9
    Product Quality and Reliability
  • -13
    Remote Support
  • -11
    Customers Satisfaction
  • -12
    Product Enhancement
  • -10
    R&D
  • -5
    Services
  • -13
    Software Tools
  • -9
    Supply chain management
  • -8
    Large Enterprises (Revenue> 500 Million)
  • -5
    Customer Support
  • -11
    Dedicated Account Manager (DAM)
  • -7
    Others (Please specify)
  • -8
    Software Requirement Specification (SRS)
  • -14
    Technical Support
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Company Size :
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  SME
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