Happiest Minds relies on its rich experience of operating on several AMS engagements in order to introduce digital innovation for clients. The company’s three-phase approach towards the undertaking of clients’ application maintenance services begins with a transition and shadow support, progresses to steady state, and finally reaching a state of continuous improvement. Happiest Minds’s application maintenance and support services depend on strong analytics and insights, giving clients the ability to reach predictable outcomes. Through automation and application modernization services, the company facilitates self-support enablement for its customers. It offers in-depth application analysis for discovering opportunities for innovation, a ‘shift left’ approach, and other process improvement methods to focus on quality and transformation of the business processes to make maximum use of emerging technologies.