NUANCE Virtual Assistance in AI in Fintech Solutions

Nuance is actively working toward the advancement of its AI solutions to cater to the financial sector; the main focus of the company is on bots, AI, and intelligent virtual assistant technologies. Additionally, to sustain in the competitive market, the company is concentrating its efforts toward building customer engagement apps that would help enterprises in connecting with their customers. For instance, the company launched the virtual assistant, Nina, for enterprises to engage with their customers. Furthermore, in the financial sector, Nuance has helped Tatra banka, a.s. to carry out the natural authentication process through voice biometrics when customers are communicating with the operator. Moreover, the company was engaged in testing its virtual assistance and voice assistance for a few credit card customers of the US Bank. Furthermore, to meet the changing demand of the technology and to accelerate its technological vision, the company invested in a Germany-based research Center, Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI Gmbh). The research center is dedicated to AI development methods and applications. The company’s voice and AI technologies are incorporated by ING Netherlands through the ING Netherlands’ mobile banking app.