Competitive initial fee compared to others at the time. They charge almost 3k/year for software maintenance or charge around $100/hour for even a phone call asking a question. Employees are unhelpful and incompetent. The system in our office was down, and remained unsolved for a couple of days b/c the support system did not know how to fix the issue. Many times if there is a software update, all the programs will shut down in our office. We call to fix the issue, and they charge us an exorbitant fee for fixing the problem.
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