VERIZON COMMUNICATIONS in Commercial Vehicle Telematics

The customer service is bar none. Every time i call with a problem they are courteous and do there best to solve my problem in a timely matter. Always receive new units in a timely matter and is very easy to order more. The installation is a breeze, provided that you know what you are doing or have previous experience.

The tracking software is easy to use, and has the capability to track fuel usage on vehicles. It also tracks maintenance issues and stops, I also like that when the vehicle is in tow, it changes the icon to show a tow truck instead of the vehicle moving. The reports are quick and easy to generate and alert policies are easy to create. Integration with dispatch software can be glitchy at times and doesn't always have work orders in the correct locations. The integration with the fleet credit cards for fuel are glitchy.

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments.