SPROUT SOCIAL in Social Media Management

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SPROUT SOCIAL
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83 Buyers Negotiating

Summary

The company’s Sprout platform is a web application that offers users the ability to manage various social media profiles with the help of a variety of social networks from a single interface. Additionally, this platform is available through web browsers, and iOS and Android applications. Sprout helps brands in communicating with their customers through social media channels and collaborating their teams to measure the effectiveness of their efforts. The Sprout platform offers users the possibility to integrate Twitter, Facebook, LinkedIn, Instagram, Zendesk, UserVoice, Feedly, and Google Analytics. The company’s customers include Hyatt, Marvel, Microsoft, Uber, Zendesk, and Zipcar. The company focuses on acquisitions and new product launches to increase its RoI and leverage the benefits of social media management by creating a real connection with its consumers who drive its businesses forward.

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SPROUT SOCIAL Reviews

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Buyer, North America SME Company

5
May 18, 2023
I recently switched to Sprout Socials Social Media Management offerings and I couldnt be happier with my decision. The team behind this innovative platform have a great product vision, offer a wide range of useful features, have good cost of ownership, and are great at interoperability and integration. Sprout Social provides me with an easy-to-use solution which enables me to manage different social media channels and networks. Its auto-scheduling feature, AI keyword alerts, hashtag and profile targeting and analytics have all been extremely helpful in taking the burden off of me. Im also very pleased with the customer service Ive received from the team. Theyre always quick to respond and are proactive in offering assistance, which I appreciate. The only downside is that the setup process was a bit of a challenge. While everything was easy to use once I got up and running, I found the setup process to be a little confusing and the customer service team was limited in their ability to provide detailed guidance. Despite this minor flaw, Im still satisfied with Sprout Socials Social Media Management offerings. They offer a great product backed by a team of professionals who will do anything for their customers. If youre looking for a cost-effective solution to managing your social media presence, then Sprout Social is a great choice. 4. (Rating: 5/
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Buyer, UK Company

5
May 04, 2023
I recently began using Sprout Socials Social Media Management offerings and have found it to be an invaluable tool. Its ability to integrate and operate with other applications, platforms, and programs is exceptional and the cost of ownership is quite reasonable. Its great that the team behind Sprout Social has put a lot of effort into making sure their product is both stable and mature. I absolutely love the wide range of features that are available with Sprout Social. The auto-scheduling feature, AI keyword alerts, hashtag and profile targeting, and analytics were all incredibly helpful for managing my social media presence. It also incorporates next-generation technology which allows me to monitor and engage with customers in real-time across channels. The customer service Ive received has been top-notch as well. Whenever Ive had a question or faced an issue, the team has been quick to respond and offer assistance. I appreciate their dedication to providing exceptional service. Overall, Im very pleased with Sprout Socials Social Media Management and would highly recommend it to other buyers. It offers a great value for money and has been a reliable and invaluable tool for managing my social media presence. 5. (Rating: 4/
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Buyer, North America Company

5
Feb 28, 2023
I recently had the opportunity to use Sprout Socials Social Media Management offerings, and am pleased to provide a review of my experience. Overall, I have found Sprout Social to have great product vision, a wide variety of useful features, and ease of use. Its quite expensive, but well worth the cost of ownership. I am particularly impressed with their interoperability and integration, company stability and maturity, and the value for money. The customer service that Ive received has been of an exceptional quality, which has enabled me to use this platform with confidence. The features I especially liked were the customizable AI keyword alerts, task assignment capabilities, comprehensive analytics, hashtag and profile targeting and auto post scheduling. It also incorporates next-generation technology to enable me to control my brands social presence, measure performance and engage with customers across all channels in real-time. The only challenge I encountered was a certain degree of difficulty with the initial setup. While everything was easy to use once I got up and running, the setup process wasnt always intuitive. The customer service helped get me started, but was limited in their ability to provide detailed guidance. All in all, I am quite pleased with Sprout Socials Social Media Management and would highly recommend it to other buyers. 2. (Rating: 5/
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Buyer, UK Mid Market Company

5
Jan 20, 2023
Recently we have been using Sprout Socials Social Media Management offerings and have been quite pleased with the outcomes. Their product vision and features, ranging from auto-scheduling to AI keyword alerts, hashtag and profile targeting and analytics, have been extremely useful. We have found it to be an almost indispensable tool when managing our organizations social media presence. Sprout Social offers a great range of cost-effective solutions which are quite secure. The interoperability and integration with other applications and platforms, such as Google and Facebook, has been admirable. The stability and maturity of the company and product gives us the confidence we need when handling our accounts. On the downside, the setup process proved to be a bit challenging, and the customer service teams ability to provide detailed guidance was somewhat limited. All in all, we are quite pleased with Sprout Socials Social Media Management offerings and would highly recommend it to other buyers. It has helped us to remain on top of trends, promotions and customer feedback, thus helping to keep our brands social presence modern and up-to-date.
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Buyer, North America Mid Market Company

5
Jan 16, 2023
I have been using Sprout Socials Social Media Management offerings for a few months now and I must say that I am thoroughly impressed. They offer many useful features and a great value for money. The fact that it quickly integrates and operates easily with other applications and platforms shows their dedication to putting the customer first. Its stability and maturity is the perfect balance for a company like mine whos looking to manage different social media channels and networks. The features I especially like include the auto post scheduling, hashtag and profile targeting, AI keyword alerts, and analytics. The auto post scheduling makes it easier for me to schedule and promote my products, while the AI keyword alerts and hashtag/profile targeting gives me a detailed view as to how my products are being received. The analytics also provide valuable insights that help me make informed decisions on which steps to take next. The customer service has been nothing less than amazing. No matter what issue I have encountered, the team has been quick to respond and loop me in on any necessary details. Their professionalism and helpfulness have been top-notch! I highly recommend Sprout Social and its suite of Social Media Management offerings. It offers a great value for money, a wide array of features, easy interoperability and integration, company maturity, and a responsive customer service. Weve had a great experience thus far and look forward to continuing our partnership in the future. 3. (Rating: 4/
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